GuestOps Re-Defines Hospitality
- Next Generation Guest Services Platform
- Constant Connectivity with Guests
- In-Travel, Location-Aware Service
- Rich Data & Analytics
Proudly serving most of the world's top hotel brands.
Engage with guests across their entire travel lifecycle, making hotel staff and services always available.
GuestOps makes constant engagement manageable, providing all the tools your team needs to delight your guests.
Know your guests better than ever with new visibility into in-travel behavior.
Generate Amazing Buzz
"Most important for us: the Concierge Service. These people know the city and are organized as Swiss clockwork. So you don’t get lost in translation."
“I feel the need to single out the concierge personnel, for their service was the best I have ever received at any five star hotel.”
"The concierge and other staff at the Waldorf Astoria were the icing on the cake."
"Concierge on the grand floor can find anything in the city."
“Concierge super helpful. You will need them to print out restaurant instructions for the taxi driver, otherwise taxi drivers will have no idea.”
"The concierge service was so helpful in making sure we always had the right directions in Chinese, good restaurant recommendations, and general Beijing advice."
"Special credit must be given to the overall standard of service, especially the concierge counter staff which are efficient, helpful, prompt and friendly."
"The concierge desk was very well informed and most helpful in providing needed information and making arrangements such as dinner reservations and sightseeing."
“The concierge solved a few issues for me and did everything possible to make the stay memorable.”
“The concierge desk was a wealth of information.”
“If there is a place you want to go, the Concierge is also very helpful at printing out information and speaking to the taxi for you.”
“Staff are pleasant and the concierge service excellent. ”
“Concierge were great in helping me get directions for some places to go and also some suggestions on what to see.”
“The service from the front desk and concierges has been outstanding. Great experience! We will come back.”
“The concierge team were wonderful always smiling and very, very helpful.”
"Hotel concierge was very helpful, and can give you printed maps and instructions for taxi drivers where ever you want to go"
"Excellent service and helpful concierge."
*["The butler and concierge were extremely helpful in assisting with transportaion and dinner reservations, and provided excellent tips for local shopping."]*
"The hotel staff was excellent - especially the front desk & concierge who were extremely helpful for a foreigner who doesn't know Chinese. They recommended restaurants and shopping, directed taxi drivers in the right direction and helped with plenty of last minute requests!"