GuestOps Re-Defines Hospitality

  • Next Generation Guest Services Platform
  • Constant Connectivity with Guests
  • In-Travel, Location-Aware Service
  • Rich Data & Analytics
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Proudly serving most of the world's top hotel brands.

Re-defining Hospitality

  • Anytime Accessibilty

    Engage with guests across their entire travel lifecycle, making hotel staff and services always available.

  • Efficient Operations

    GuestOps makes constant engagement manageable, providing all the tools your team needs to delight your guests.

  • Smarter Service

    Know your guests better than ever with new visibility into in-travel behavior.

Generate Amazing Buzz

"Most important for us: the Concierge Service. These people know the city and are organized as Swiss clockwork. So you don’t get lost in translation."

Review of the Shangri-La Beijing on TripAdvisor

“I feel the need to single out the concierge personnel, for their service was the best I have ever received at any five star hotel.”

Review of the The Ritz-Carlton Beijing on TripAdvisor

"The concierge and other staff at the Waldorf Astoria were the icing on the cake."

Review of the Waldorf Astoria Shanghai on the Bund on TripAdvisor

"Concierge on the grand floor can find anything in the city."

Review of the InterContinental Beijing Financial Street on TripAdvisor

“Concierge super helpful. You will need them to print out restaurant instructions for the taxi driver, otherwise taxi drivers will have no idea.”

Review of the The Ritz-Carlton Beijing on TripAdvisor

"The concierge service was so helpful in making sure we always had the right directions in Chinese, good restaurant recommendations, and general Beijing advice."

Review of the JW Marriott Beijing on TripAdvisor

"Special credit must be given to the overall standard of service, especially the concierge counter staff which are efficient, helpful, prompt and friendly."

Review of the Waldorf Astoria Shanghai on the Bund on TripAdvisor

"The concierge desk was very well informed and most helpful in providing needed information and making arrangements such as dinner reservations and sightseeing."

Review of the Shangri-La Beijing on TripAdvisor

“The concierge solved a few issues for me and did everything possible to make the stay memorable.”

Review of the Hilton Beijing Wangfujing on TripAdvisor

“The concierge desk was a wealth of information.”

Review of the Hilton Beijing Wangfujing on TripAdvisor

“If there is a place you want to go, the Concierge is also very helpful at printing out information and speaking to the taxi for you.”

Review of the The Peninsula Beijing on TripAdvisor

“Staff are pleasant and the concierge service excellent. ”

Review of the Beijing Kempinski on TripAdvisor

“Concierge were great in helping me get directions for some places to go and also some suggestions on what to see.”

Review of the Hilton Beijing Wangfujing on TripAdvisor

“The service from the front desk and concierges has been outstanding. Great experience! We will come back.”

Review of the The Ritz-Carlton Beijing on TripAdvisor

“The concierge team were wonderful always smiling and very, very helpful.”

Review of the Hilton Beijing Wangfujing on TripAdvisor

"Hotel concierge was very helpful, and can give you printed maps and instructions for taxi drivers where ever you want to go"

Review of the Swissotel Beijing on TripAdvisor

"Excellent service and helpful concierge."

Review of the Grand Hyatt Shanghai on TripAdvisor

*["The butler and concierge were extremely helpful in assisting with transportaion and dinner reservations, and provided excellent tips for local shopping."]*

Review of the The Hongta Hotel Shanghai on TripAdvisor

"The hotel staff was excellent - especially the front desk & concierge who were extremely helpful for a foreigner who doesn't know Chinese. They recommended restaurants and shopping, directed taxi drivers in the right direction and helped with plenty of last minute requests!"

Review of the Kerry Hotel Beijing on TripAdvisor
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